Responsible Gaming at cbaj
cbaj is committed to providing a safe, fair, and enjoyable betting environment for every player in Bangladesh. Our responsible gaming framework gives you the tools, information, and support needed to keep gambling a fun activity — not a source of stress. From deposit limits to full self-exclusion, cbaj has you covered.
cbaj's Responsible Gaming Commitment
Gambling should be an enjoyable pastime, not a financial burden. cbaj takes its duty of care seriously and provides every player on our platform with the resources to stay in control at all times.
At cbaj, we believe that responsible gaming is not a legal checkbox — it is a core part of who we are as a platform. Every feature we build, every game we offer, and every player relationship we nurture is built on the understanding that the well-being of our users comes before everything else. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet and Rajshahi, and we want every one of them to walk away from each session feeling entertained, not regretful.
Problem gambling is a recognised behavioural condition that can affect anyone. cbaj does not judge — we support. If you feel that your gambling habits are becoming difficult to manage, our responsible gaming tools are available immediately through your account settings, and our support team is reachable 24/7 via live chat. You do not need to wait until things feel serious before reaching out.
cbaj strictly enforces a minimum age requirement of 21 years. No person under the age of 21 is permitted to register, deposit, or place a bet on our platform. Age verification is carried out during the account registration process and may be requested again at any point during your membership. We actively support parental control tools and encourage guardians to use filtering software to prevent underage access to gambling content.
Six Tools to Keep You in Control
cbaj provides a full suite of responsible gaming controls built directly into your account. Access them any time — no need to contact support to activate most features.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits can be made until the limit period resets. You can reduce your limit instantly; increases take 24 hours to take effect to give you time to reconsider. Compatible with bKash, Nagad, Rocket, and Upay deposits.
Session Time Limits
Define the maximum amount of time you wish to spend on the cbaj platform in a single session. Once your session limit is reached, you will receive an on-screen notification and be automatically logged out. This is one of the most effective tools for preventing excessive play and keeping sessions enjoyable rather than compulsive.
Reality Check Reminders
Enable periodic on-screen reminders at intervals you choose — every 15, 30, or 60 minutes. Each reminder displays how long you have been playing and how much you have wagered in the current session. Reality checks create natural pause points that allow you to make a conscious decision about whether to continue playing.
Loss Limits
Set a cap on how much you are willing to lose within a defined time period. When your net losses reach the limit you have set, cbaj will prevent further play until the next period begins. Like deposit limits, loss limit reductions apply immediately while increases require a 24-hour cooling-off period before they take effect.
Time-Out (Short Break)
Take a short break from the cbaj platform for a period of your choosing — 24 hours, 7 days, or 30 days. During a time-out, your account remains open but you cannot log in, deposit, or place bets. Time-outs are useful when you feel you need a brief pause without committing to full self-exclusion. Any pending withdrawals are still processed during a time-out period.
Self-Exclusion
Self-exclusion is a long-term measure that suspends your cbaj account for a minimum of 6 months, with options extending to 1 year, 3 years, or permanent exclusion. During the exclusion period, you cannot access your account under any circumstances. To activate self-exclusion, contact our support team via live chat at any hour. Any account balance will be returned to you after verification.
How to Activate Your Responsible Gaming Tools
Activating responsible gaming tools on cbaj is straightforward. Most controls can be set instantly through your account settings without needing to contact our support team. For self-exclusion requests, our live chat team is available around the clock and will process your request without delay.
Log in to Your cbaj Account
Visit cbaj.io and sign in using your registered credentials. Ensure you are using your own account — responsible gaming tools are applied per account and cannot be set by a third party.
Navigate to Account Settings
From your account dashboard, open the Account Settings section. You will find a dedicated Responsible Gaming tab listing all available tools including deposit limits, loss limits, session timers, and time-outs.
Select and Configure Your Chosen Tool
Choose the tool or combination of tools that best suits your needs. Enter your preferred limit values or time periods. Review and confirm your settings. Most restrictions take effect immediately after confirmation.
Contact Support for Self-Exclusion
Self-exclusion requests must be submitted via our 24/7 live chat. Our support team will verify your identity and process the exclusion without delay. You will receive a confirmation once your account has been suspended.
Revisit and Adjust Any Time
You may tighten any limit at any time with immediate effect. Relaxing a limit is subject to a 24-hour cooling-off period to prevent impulsive changes during moments of high-pressure play. Self-exclusions cannot be reversed before the chosen minimum period expires.
Warning Signs of Problem Gambling
Problem gambling does not always look the same for every person. Some players develop difficulties gradually over time. cbaj encourages all players to be honest with themselves about their gambling behaviour. The following signs may indicate that gambling is becoming a problem:
Spending more money or time gambling than you originally intended, despite planning to stop earlier.
Chasing losses — continuing to bet in an attempt to recover money you have already lost during a session.
Gambling with money set aside for essential expenses such as rent, food, bills, or loan repayments.
Feeling anxious, irritable, or restless when you are not able to gamble, or when you try to cut back.
Lying to family members or friends about how much time or money you spend on gambling platforms.
Neglecting work, studies, or important personal relationships as a result of time spent gambling online.
Borrowing money or selling possessions specifically to fund gambling activity on any platform.
Quick Self-Assessment Questions
Answer the following questions honestly. If you answer "yes" to two or more of these questions, we strongly encourage you to use cbaj's responsible gaming tools or speak with a support professional.
Have you ever gambled with money that was meant for essential living expenses?
Do you find yourself thinking about gambling constantly, even when you are doing other things?
Have you tried to stop or cut back on gambling but found it difficult or impossible?
Do you feel the need to bet larger amounts of money to get the same level of excitement?
Has gambling caused significant conflict with your family, partner, or close friends?
Do you return to gambling the next day to try to win back money you lost the day before?
Support Is Always Available
You are never alone. Whether you need to activate a tool, take a break, or simply talk through concerns about your gambling habits, cbaj's support team and external resources are ready to help.
cbaj Live Support — 24/7
Our support team is available every hour of every day, including during Eid, Pohela Boishakh, and all national holidays. Average response time is 2–5 minutes via in-platform live chat. You can contact us to:
- Activate or adjust deposit, loss, or session limits
- Request an immediate time-out or short break
- Submit a self-exclusion request (processed same day)
- Discuss concerns about your gambling behaviour confidentially
- Request retrieval of your account history for personal review
Protecting Underage Players
cbaj enforces a strict minimum age of 21 years for all account holders. If you are a parent or guardian and suspect that a person under 21 is accessing online gambling content on a shared device, we recommend using parental control software to restrict access.
If you believe a minor has registered on cbaj, contact our support team immediately. We will investigate without delay, close the account, and return any deposited funds to the originating payment method after verification.
Responsible Gaming Principles
- Never gamble with money you cannot afford to lose
- Set a budget before you play and stick to it
- Take regular breaks — gambling should not be your only leisure activity
- Do not gamble when you are stressed, upset, or under the influence of alcohol
- Treat gambling as entertainment, not a way to earn money or solve financial problems
- Keep track of time and money spent on every session
Ready to Play? Stay in Control with cbaj
Enjoy BPL and IPL cricket betting, live casino games, and slots — all on a platform built with your safety in mind. Set your limits, play within your means, and make the most of every session on cbaj.